Never promote what you can't produce. It takes enough work to get new customers, so don't waste it by leaving a sour taste in their mouths. Once you have them, you want to keep them, and you want them to tell their friends about your great product or your great service.
One of the best ways to build a strong and loyal customer base is to give them a bit more than they expected. A little extra service, a small extra touch, anything you can do to exceed their expectations, can win you a loyal customer that will give you valuable referrals.
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